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Terms Conditions That Govern Your sh365 Account

These terms set out what you can expect from sh365 and what we ask of you in return — covering everything from how your account is created and funded through Touch 'n Go eWallet, Boost, or GrabPay, to how disputes are handled.

Account EligibilityTouch 'n Go eWallet · Boost · GrabPayWithdrawal RulesAccount Suspension PolicyGoverning Law

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CONTACT PATHS

Reach Us About Your Terms Query

If any part of these terms is unclear, or if you need to raise a dispute or account concern, our support team is available through the channels below. We handle terms-related queries — including account status, withdrawal holds, and payment verification — directly through these contact paths.

Live Chat Access live chat from within your account dashboard. For terms disputes, payment verification holds, or account suspension queries, this is the fastest route to a direct response.

Email Support Send detailed queries — including documentation for identity verification or written dispute records — to our support address listed in your account settings.

Account Help Centre The Help Centre inside your account covers common terms questions: withdrawal eligibility, account limits, deposit confirmation via Touch 'n Go eWallet or Boost, and policy clarifications.

DATA & SECURITY

How We Handle Your Account Data

Your account data is held securely and used only for the purposes set out in these terms and our privacy policy. We apply standard encryption to all account sessions and payment transactions, including those processed through GrabPay, Touch 'n Go eWallet, and Boost. You can request a summary of the data we hold on your account, or ask us to correct inaccurate details, by contacting support through live chat or email.

Data Retention

We retain account and transaction records for as long as required by applicable law and our internal compliance obligations. Closed accounts are archived, not immediately deleted.

Cookie Use

We use cookies to maintain your account session, remember your payment preferences, and monitor for unusual login activity. You can manage cookie settings in your browser without affecting core account functions.

Account Security

Your account is protected by password and OTP verification. If you suspect unauthorised access, contact support immediately — we can freeze the account while you recover access.

Requesting Changes

To update personal details, dispute a transaction record, or request data deletion, submit a written request via email support. We aim to respond within the timeframe set by applicable local regulations.

What These Terms Cover

sh365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening and using your sh365 account, you confirm that you have read, understood, and agreed to these terms in full. We may update them from time to time; when we do, we will notify you via the contact details on your account, and continued use

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after that notice means you accept the revised terms. These terms apply to all activity conducted through your account — including deposits made via Touch 'n Go eWallet, Boost, or GrabPay, and any funds held in your account wallet. Each transaction you initiate through your chosen
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payment method is subject to both our terms and the rules of that payment provider. Where a conflict arises between these terms and a payment provider's own conditions, our terms take precedence for activity on the sh365 platform. Your account is personal and non-transferable; sharing login
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credentials or allowing a third party to operate your account is a breach of these terms and may result in suspension. We retain the right to request identity verification at any point, and access to withdrawals may be withheld until that process is complete. All disputes
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arising under these terms are governed by the law of the applicable jurisdiction, and access to the platform is available only where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we get most often about how these terms apply to your account. If yours is not covered here, reach out via live chat and we'll walk you through it.

We notify you when terms change. Continuing to use your account after that notification counts as acceptance. You do not need to sign anything separately, but you can contact support if you have questions before proceeding.

Funds in your account wallet at the time of suspension are held pending the outcome of our review. If the suspension is lifted, the balance is restored. If the account is closed for a breach, we follow the process set out in the terms.

No. Deposits must come from a payment account registered in your own name. Payments from a third party's Touch 'n Go eWallet, Boost, or GrabPay account may be reversed and could trigger an account review.

Contact support via live chat or email with the transaction reference, date, and the payment method used — whether that's GrabPay, FPX, or another option. We log and investigate all dispute requests in writing.

These terms are governed by applicable law in the jurisdiction where access is permitted. For unresolved complaints, the email support channel is the formal escalation path, and we will acknowledge receipt in writing.

Access to the platform is available where local law permits. Your eligibility is determined by the laws applicable to your location at the time of use, regardless of which city you are in.

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