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What Governs Your Account on sh365

This page sets out the legal basis on which sh365 operates your account, handles your data, and processes transactions through payment rails such as Touch 'n Go eWallet, Boost, and GrabPay.

Account TermsData & PrivacyPayment ConductJurisdiction NoticeContact Rights

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ACCOUNT SECURITY PRACTICES

Data Handling, Cookies and Account Security

We apply standard security measures across your account — from the moment you register to each time a transaction clears through your chosen payment method. This section explains what we collect, why we keep it, and how you request changes.

Data We Collect

We collect the account details you provide at registration, your transaction history including Touch 'n Go eWallet and Boost records, and device/session data used to protect your login.

Cookies and Session Tracking

Our platform uses cookies to maintain your session, remember your wallet preference, and measure which lobby sections you visit. You can manage cookie preferences via your browser settings.

Retention and Deletion

Account data is held while your account is active and for the legally required audit period after closure. We delete or anonymise data beyond that window unless a legal hold applies.

How to Request Changes

To access, correct, or request deletion of your personal data, email us using the address in your account settings. We respond within the timeframe required under applicable data law.

How Our Legal Framework Applies to Your Account

sh365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on sh365, you enter into a direct agreement with us that covers how your account is created, how funds move, and how we hold your personal information. These terms apply each time you deposit via Touch 'n Go eWallet, Boost, or

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GrabPay, and each time a withdrawal is processed back to your wallet. We do not override local law — where a local regulation applies to your region, that regulation takes precedence. Players in Petaling Jaya and elsewhere in Malaysia should read these terms alongside any applicable
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national legislation. Our legal posture is straightforward: we collect only the data necessary to run your account and verify transactions. We do not sell your information to third parties. Account data is retained for the period required under applicable financial and data regulations. If you close
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your account, data necessary for audit and compliance obligations is held for the retention period mandated by law, then deleted. Any dispute about account conduct, fund movement, or data handling is handled through our formal complaints process, described in the contact section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your account terms, a data request, or a payment dispute involving Touch 'n Go eWallet, Boost, or GrabPay, we have three contact paths available. Choose the one that matches the urgency and nature of your query — live chat handles account and transaction questions fastest, while email is the right route for formal data or legal correspondence.

Live Chat Open the live chat window from your account dashboard for account-level queries and transaction questions. Available during our posted support hours.

Email Send formal data requests, account closure requests, or written legal correspondence to our support email address listed in your account settings.

Account Settings Many data and privacy preferences — including communication opt-outs and data-review requests — can be started directly from the settings section of your account.

Common Questions About Your Rights and Our Policies

These are the questions we get most often about account terms, data rights, and legal conduct. If your question is not here, use the contact paths in the section above.

Access depends entirely on local law. We make the platform available where local law permits. It is your responsibility to confirm that accessing the platform is lawful in your specific region.

We hold registration details, transaction records — including wallet transactions via Touch 'n Go eWallet, Boost and GrabPay — login history, and device identifiers used for account security.

Yes. Submit a written data-access request to the support email listed in your account settings. We will respond within the period required by applicable data protection regulation.

We retain data for the audit period required under applicable financial and data regulations after account closure. Beyond that window, data is deleted or anonymised unless a legal hold applies.

Raise the dispute via live chat first, supplying the transaction reference from your wallet. We investigate against our own payment logs and coordinate with the wallet provider where needed.

Formal correspondence — including data deletion requests, account-hold disputes, or legal notices — should be sent by email to the address shown in your account settings, not through live chat.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Gamessh365 Casino InfoLangkawi Gems Slots

What Governs Your Account on sh365

Data Handling, Cookies and Account Security

Data We Collect

Cookies and Session Tracking

Retention and Deletion

How to Request Changes

How to Reach Us on Legal or Policy Matters

Common Questions About Your Rights and Our Policies

01 Is sh365 accessible under Malaysian law?

02 What data does sh365 hold on my account?

03 Can I request a copy of my personal data?

04 How long is my account data kept after I close my account?

05 What happens if I dispute a payment processed through GrabPay or Boost?

06 Who should I contact for a formal legal or data request?

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